Reviews
Very professional real estate, fast processing pf rental payments and receipts, Property manager Vicki Hay always so nice and helpful with any problems making sure the tenant has everything they need to behappy in their rentals
charmaine rodgers
Professionals have been the most exceptional real estate company I have had the pleasure of dealing with. My real estate agent, Vicki Hay, has been a pleasure to communicate with, promptly addressing our concerns and exhibiting a very friendly demeanor.
Laura Ashley
5 Stars – Truly Exceptional Property Manager Rebecca Shaw!
Rebecca is, hands down, the best property manager I’ve ever worked with. From day one, she has been incredibly professional, responsive, and genuinely caring. She takes the stress out of property ownership with her proactive approach, attention to detail, and clear communication.
Whether it’s handling maintenance issues promptly, keeping tenants happy, or ensuring everything runs smoothly behind the scenes, Rebecca does it all with grace and efficiency. What really sets her apart is how much she actually cares — not just about the property, but about the people involved.
Rebecca is very reliable, knowledgeable, and easy to work with, I can’t thank Rebecca enough. She’s a total gem in the property management world!
Van Arn
Over a Decade of Flawless Property Management – A Genuine Thank You to Tamara Colbert & Rebecca Shaw
I purchased my investment property in August 2012, and since that time, the only people I’ve trusted to manage it are Tamara Colbert and Rebecca Shaw from Professionals Northern Coast Real Estate. Over 12 years later, I can say with complete confidence that staying with them—without ever once looking elsewhere—has been one of the best decisions I’ve made as a property owner.
As an Australian living overseas, the success of this investment has depended entirely on their ability to act with initiative, integrity, and care. And they’ve delivered on that, time and time again.
Tamara and Rebecca don’t just manage the basics. They take full ownership of every aspect of the property. They coordinate repairs, communicate with tenants, negotiate leases, conduct regular inspections, and importantly—they also ensure all rates, levies, and taxes are paid on time and up to date. These are the behind-the-scenes details that often get overlooked, but with them, nothing is missed.
What I value most is their proactive and solutions-first approach. When a maintenance issue arises, they don’t wait around for instructions. They find a quality contractor, ensure the work is done properly and cost-effectively, and only then send through the report, photos, and invoice. It’s not just about getting the job done—it’s about doing it right and respecting the investment.
Routine inspections are conducted like clockwork, and I receive detailed reports that give full visibility into the condition and care of the home. Remarkably, I’ve only visited the property once since purchasing it—but I’ve never once felt disconnected from it. That’s how consistent and transparent Tamara and Rebecca have been for over a decade.
Their financial and rental management is equally sharp. I’m a landlord who values long-term tenancy over chasing rent increases, and they’ve always respected that. That said, Tamara has never hesitated to speak up when she feels a correction is needed—providing data, insights, and clear recommendations based on current market trends. This balance has kept turnover low and income steady, year after year.
Most importantly, their service has been consistent. Anyone can deliver good service once. But to do it over 12+ years, across changing tenants, property needs, and market conditions—that speaks to genuine professionalism and pride in their work.
Tamara and Rebecca regularly go above and beyond—whether it’s resolving urgent issues after hours, advising on market shifts, or simply keeping everything running smoothly behind the scenes. The effort and attention they bring to my property far exceed the fees I pay—and I genuinely appreciate that.
They don’t just manage a house; they manage the full investment, with care, foresight, and reliability. And because of that, I’ve never had to worry—not once in twelve years.
If you’re searching for a property management team that treats your investment as if it were their own, and who delivers consistently—day in, day out—Tamara Colbert and Rebecca Shaw are the benchmark. I can’t recommend them highly enough.
Kind regards
William Ward
William Ward
I’ve had a consistently positive experience working with Vicki Hay over the past 2 years. They are responsive, professional, and genuinely care about the well-being of both the property and its tenants. Any maintenance issues were addressed promptly, communication was clear and timely, and they handled all aspects of management with efficiency and attention to detail. It’s rare to find someone so dedicated and reliable in this field, and I highly recommend them to both property owners and renters.
Pirat S
Brilliant, trustworthy, professional and honest.
Alan Godecke
Impeccable, very coherent, well presented and very professional. . Presentation was simplified into layman’s terms. Which led to a less stressful transition between buyer and seller. Sharree’s outgoing personality and bubbly attitude reflects on how well the sale of our house went. Very professional and would be highly recommended to others.
Jeanette Oliver
Highly recommended . Brodie is very helpful and professional. He gave me some recommendations about the renovation and get contact with some trades to get the best quotes. Because I am interstate, Brodie managed to deal with trades and make sure all the jobs done on my behalf. He also followed and helped me until settlement. I really appreciate for Brodie’s support.
Emily Chau
Vicki is our property manager and I would like say thank you for the wonderful work you have done for our property. Honest answers and excellent service has never made it easier to manage a property. Looking forward to working with you. Charles
xdmaster26 Chimwala
Cannot fault! Alison well and truly listened to what we wanted to achieve and made it happen. She negotiated and achieved the best possible asking price above our initial expectations. Throughout the process she clearly communicated and made it as stress free as possible for us. Super grateful for all she did and would highly recommend her!